All of our products have a 1-year warranty, which means we’ll replace the damaged item within a year from the time of purchase*. To get a replacement, send us an email and send us your name, shipping address, order number (if available) and a picture of your damaged item.
1. We can only issue a replacement if you provide a photo of the damaged item.
2. If a product has been altered in any way (i.e. if you cut, shortened, or re-burned the strings or edges), we can’t replace the item.
3. We’re unable to replace lost or stolen items.
*Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or you receive the wrong item, so that we can evaluate and correct it.
We will notify you once we have received and inspected your defective item claim, and let you know if the refund was approved or not. Further instructions will then be provided to you.